Refund policy

CUSTOM ORDERS AND PROOFS

Everything we make is custom printed for you. Before we print, we send you a proof to approve. Once you approve a proof, your order goes into production, and we cannot accept returns, exchanges or refunds for sizing, color preferences, change of mind, or mistakes in artwork you approved (for example spelling, layout or the wrong file). Please check your proof carefully, and check the size chart before ordering.

DEFECTS AND OUR MISTAKES

If your order arrives defective, damaged, or does not match the proof you approved, email us at james@notyournanassupply.com within 5 days of receiving your order, with a clear photo of the issue. We will reprint or replace it at no charge, or refund you if we cannot. You generally do not need to send the item back.